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SERVICES

No matter what your business need we have a specialist in that area with an understanding of, and empathy with, your mission and values. We are able to offer a wide range of services to social enterprises, co-operatives, charities and commissioners. We can offer experienced, skilled and knowledgeable support with:

Strategy, Planning & Organization

 

We can help with:

 

  • Defining direction – a clear definition of your business’ strategic direction is fundamental to designing systems and technology that work for you now and in the future. We work closely with stakeholder groups to explore the opportunities that technology offers for changing customer propositions, products and services, and to ensure that everyone agrees on the business direction through a clearly articulated  strategy. We then develop tailored solutions based on this strategy.

  • Designing solutions – we review your complete operating model to determine which  capabilities you need and the best options available to you. Using an innovative design framework, we link perspectives from the market and from customers with your own operational and commercial outlook to make the right IT choices for your business.

  • Delivering results – pragmatism and planning are the watchwords for our delivery capability. We make sure that our plans are achievable by acknowledging and preparing for the full extent of change required at each stage of implementation, and we follow a methodology that ensures there is sufficient clarity to progress to each new phase.

​Service Quality Development 

 
We can help providers to:

​

  • design or choose a Quality Management System

  • draft policy, guidance and service manuals

  • review and improve practice in line with developing evidence

  • develop the skills and knowledge of your workforce

  • implement key national and local policies such as the Care Act and the Mental Capacity Act

  • meet Care Quality Commission inspection standards

  • implement NICE guidelines and quality standards.

 
 
Primary Care Network (PCN) Support and Development 
 
We can help PCNs with:
 

  • A bespoke PCN support offer

  • Support their individual development including:

  • Co-producing and writing their PCN Development Plans

  • Co-producing/writing Vision, Aims, Mission and Strategies for individual PCNs

  • Designing and gaining approval for governance arrangements

  • Supporting PCNs with ARRs claims and reporting

  • Setting up ARRs based services:

    • Clinical Pharmacy, Physio First

    • Social Prescribing and health coaches 

    • Community Link Workers

    • Home Visiting Service

    • Mental Health Support Workers

  • Designing and implementing services to meet DES requirements 

  • Developing 'at risk’ pilots such as a Community Dermatology Service, Community Diabetes Service and many other projects/services

  • Developing new servicers with Trusts and Foundations s

  • Develop the Lewisham Clinical Effectiveness Group

  • Provide personal support, development and briefing for the PCN Forum Chair

​Bid & Grant Writing

 

We have extensive experience of writing successful tender bids and grant applications. We can manage your tender bid or grant application from expression of interest to award implementation, just tell us what you need. 

Change & Organisational Development

 

We  can provide a wide range of tailor made organisational development consultant services to meet the specific needs of your organisation. We can help at both the development and the implementation stages ensuring clarity and then delivery in the following areas:

  • Vision, values and strategy

  • Structural Change

  • Change management

  • Mergers and organisational integration

  • Behaviour change

Project management 
 

We can help you with all kinds of projects from chnage and process design to bid management and implementation. The larger the change or process redesign, the bigger the role project management has to play. Our consultants have the breadth and depth of experience needed to undertake a whole organisational approach and keep your project on time, and to budget, while keeping you regularly updated with accurate. We can tailor our project methodology to your organisation's needs and capabiliities.

​Sustainability & Feasibility

 

We can help with sustainability, feasibility and service reviews. Our experienced consultants can take you through evidence basd options and make robust recommendations.

​Independent Investigations 

 

With our combined years of experience in carrying out independent investigations  within the healthcare sector, we understand the practice and procedures involved. We can also undertake the role of an independent chairperson or panel member for stage three local authority statutory complaint investigations and for serios NHS complaints. Our consultants have experience of working for the Ombudsman and can be relied upon to produce Ombudsman proof investigations and reports.  

The main focus of our specialist health and social care complaint investigation service is to ensure complaints are resolved as efficiently as possible in the best interest of both the service users and the commissioning organisation.

Service design & co-design (including specification writing)
 
We can help organisations to:
 

  • design or choose a Quality Management System

  • draft policies, guidance and service manuals

  • review and improve practice in line with developing evidence

  • develop the skills and knowledge of your workforce

  • implement key national and local policies 

  • meet Care Quality Commission inspection standards

  • implement NICE guidelines and quality standards.

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